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Our General Terms and Conditions


Legal basis

These terms and conditions, which you agree to by booking your trip, govern the contractual relationship between you as traveler and us as tour operator.  The terms and conditions supplement Paragraph 651 and those following in the German BGB (Buergerliches Gesetzbuch) that govern travel contract law. Please read all the following terms and conditions carefully.



You can register in writing by mail, fax, Internet, or by email. If you register additional participants, your contract encompasses the contractual responsibilities for all the participants you registered.  By registering, you are offering us a binding travel contract. The contract is finalized through our confirmation.  Any additional arrangements or changes to the set contract must be made in writing.



A deposit in the amount of 20 % of the total trip price is due at the finalization of the contract.  With the deposit and the finalization of the contract, you will receive an insurance notice protecting you, as required by German law, from insolvency of the tour operator. The remainder of the payment is due sixty days before the start of the trip.  After booking you will receive an information booklet for the trip per email unless specifically requested by post; this is also a part of the travel contract and needs to be read carefully as it contains the most up-to-date information about the trip.



The foundation upon which the trip is organized is the description of the services, which are outlined on our website, in the official trip notes, and confirmed on your invoice. Alterations that become necessary after the finalization of the contract and that are made in good faith are permitted if they are not substantial, and do not change the overall character of the trip. We assume no liability for information in the brochures of our partners or in our own brochure, even if we issued them.


Trip cancellation

If the minimum number of participants required for a trip is not met (18 participants for bike and boat trips, unless otherwise noted), we reserve the right to cancel it. The decision about the trip taking place or not will be made as early as possible; at least three weeks before beginning of the trip. In case the minimum participant number is not reached and we are forced to cancel a trip, all payments made will be fully refunded. There can be no additional claims made against us.  As the tour operator, we have the right to cancel the tour if the trip is jeopardized, made difficult, or impaired due to an act of God.


Cancellation and changes in reservations by customers

[When booking a partner tour, the cancelation and changes policy of our partner in the given travel destination will apply. For a detailed explanation visit our online tour page under ‘things to note’.]


You can withdraw from the travel contract up until the beginning of the trip.  Your cancellation is valid when your written notification reaches us. If you cancel 60 days or more before the start of your trip, your 20% downpayment will be held as a handling fee.  


Our cancellation fees are:

  • 60 days or more before the beginning of the trip: 20 % of the invoice total
  • 59 – 31 days before the trip begins: 40 % of the invoice total
  • 30 – 21 days before the trip begins: 70 % of the invoice total
  • 20 – 11 days before the trip begins: 80 % of the invoice total
  • 10 – 1 days before the trip begins: 90 % of the invoice total


If you cancel on the day of the trip or if you do not appear for the start of the trip, we charge 100 % of the invoice total.  If you miss the start of the trip or are prevented from traveling due to incomplete travel documents, this will be considered as a cancellation.


a) If two people have booked a double cabin together, and no replacement can be found to fill the space of the withdrawing candidate, we maintain the right to charge the remaining participant the corresponding accommodation surcharge, or if possible, to relocate them otherwise.

b) Changing to a new departure date is handled the same way as a cancellation.  For changing services in your reservation, we will charge 50 € changing fee for changes made 28 days or more before the beginning of the trip. This also includes changes of minor relevance like hotel stays, transfers, bike hire etc… Any later changes (if possible) will need to be handled as a cancellation and new registration. Cancellation and reservation change fees are due immediately.

c) In regard to the Covid Pandemic and in addition to our regular cancellation terms, a free cancellation or rebooking of your tour is possible 14 days prior if an official travel warning or quarantine measures at the time are unavoidable and prevent you from taking part on your planned Islandhopping trip.


We are liable within the scope of a merchant’s duty of care for diligent trip preparation, careful selection and supervision of participating agencies, accuracy of service and activity descriptions, and standard provision of the services agreed upon. Our liability for damages other than personal injury is limited to three times the cost of the trip, provided the damages are neither intentional nor due to gross negligence. This limitation is still in effect if we are responsible for the damage due to the fault of a service provider.


If we are solely procurers of foreign services, we are liable only for proper procurement, not for the services. We are liable for damage or loss of luggage up to the amount of 250 € only if the damage was caused by us and was indicated to us immediately.  Scratches on luggage, torn luggage handles, and damaged wheels are excluded from any liability.  Upon delivery of luggage at the accommodation facilities, the liability is transferred according to § 701 BGB to the officer of the accommodations.  Services that were not made use of will not be reimbursed.



To ensure that bike panniers remain water proof they have to be closed tight. Although panniers are manufactured from waterproof material Radurlaub Zeitreisen GmbH cannot be held liable for any damage that might be caused to any personal belongings like mobile phones, cameras ect.



A vacation that involves exercise and physical activity requires greater commitment than a conventional package tour. It is your duty to make certain that you are up to the physical challenges of such a trip.  The pre-condition for a bike-tour is that you are able to handle a bicycle in street traffic and on unpaved paths under any weather conditions.  If you rent a bike, it is your responsibility to check the condition of the bike, particularly the brakes.  You bear sole responsibility for adhering to all legal regulations at home and abroad, particularly regulations about travel documents and cross-border trade.  When traveling across the exterior borders of the EU, your luggage must remain unlocked, to facilitate passage through customs.  If your baggage is searched, you will be notified about it upon arrival at the destination.  If problems with the procurement of the services occur, you are required to help within the scope of legal regulations, in order to avoid potential damages or keep them at a minimum and report any complaints to us immediately.


Cancelation of the Travel Agreement by the Tour Operator

After an initial warning, Radurlaub ZeitReisen is entitled to cancel the travel agreement with immediate effect if a participant jeopardizes the wellbeing of other participants on the same tour.


Duty of Care

During the duration of the trip, you are liable for damages to or the loss of bicycles, e-bikes and equipment provided to you. With the bicycle insurance offered by us you can insure yourself against the aforementioned risks. This does not cover damages or losses caused by gross negligence or intent.



You can demand redress if the trip services are not rendered according to the contract. This can be solved by us providing compensation of equal or greater value.  In the case of disproportionate effort, corrective action can be denied.  For the period in which the services that have not been rendered according to contract, you can request a reduction in travel price after your return. The pre-condition for this is the immediate notification of our deficiencies or those of our tour guides, so that we have the opportunity to find a remedy.  Tour guides are not authorized to recognize claims.  Independent of a reduction in travel price, you can demand compensation due to non-compliance with the travel contract, unless we are not responsible for the defect.

Limitation of claim

Claims must be made in writing within one month of the contractual end of the trip.  The statute of limitation for claims based on the contract expires six months after the contractual end of the trip.  The statute of limitations for all claims of civil offence expires three years after the end of the trip.

Privacy of Personal Information

All personal information that you give us for the processing of the trip is protected against misuse under the General Data Protection Regulation.


Travel Protection

We urge you to consider effective travel cancellation cost insurance.  Before the trip, please also find out about your medical and accident insurance and about luggage insurance or travel liability insurance, if necessary.

Passport, Visa and Medical Regulations

It is your responsibility to inform yourself of, and to conform to, local and international rules and regulations, especially in regard to travel and import/export, whilst taking part on any of our tours. You are liable for any expenses and/or drawbacks which may arise as a result of your failure to do so. We do however try our very best to keep our clients up to date with the latest travel regulations.


Severability Clause

The nullification of individual clauses in the travel contract or the travel terms does not result in the nullification of the entire contract or the travel terms.

Court of Jurisdiction

The court of jurisdiction is Konstanz, Germany.

Tour Operator

Radurlaub ZeitReisen GmbH

Gottlieb-Daimler-Str. 5

D-78467 Constance, Germany


Tel: +49 (0)7531 36186-0

Fax: +49 (0)7531 36186-11



Updated 20.09.2021